Design & Development of End to End Holiday Package Tour Solution .NET 2008, AJAX, MS SQL 2008
HTP Cyberline Solutions Private Limited Developed Tour Management Software for Reputed Tour Operating Organisation. This Solution manages the End to End Process in the Holiday Package Industry.
Client’s prime objective was to arrive at a seamless Booking & registration process by which they would be in touch with their customers, regularly updating them with regards to their investments (Booking, Registrations, Tour Itinerary, Status On Payments & Other Facilities), thereby giving lending to them a personal touch.
At the same time the internal process controls were also set in so as to ensure that all statistical reports across departments were available at the touch of the button.
Client is an upcoming reputed Tour Operator which operates Holiday Packages all over the country with office spread all over Maharashtra, Kolkata, Gujarat & Goa.
When the client came to HTP Cyberline Solutions, all the process was being managed manually. Right from Registrations, Bookings, Tour Plans, Transportation & Accommodation etc. They needed to be automated on top priority and with a faster turnaround time. Why? The Current process was creating huge backlog there by putting a lot of pressure on the Organisation on delivery, data in accuracy which in turn were leading to Customer Complaints.
Business Drivers and Objectives
The Client was facing on one side an exponential growth and on the other hand the process were letting the organisation down, the need for a robust as well as easy to use and manage solution was the need of the hour. This Solution would be easy accessible, give a faster turn round time to internal employees as well as external customer was becoming extremely important and critical.
Other business drivers included factors like:
- Knowledge of The Travel Industry
- Solution Requirement that would be easy to maintain and upgrade
- Proper access control points across all departments
- Bandwidth scalability
- MIS and EOD Reports
- Integration with 3 PL Solutions (Bar Code/Access Control Readers Etc.)
Client’s primary objective was to arrive at a seamless booking & registration process through which they would be in touch with their loyal customers by regularly updating them on their investments (Booking, Registrations, Tour Itinerary, Status On Payments & Other Facilities), thereby giving lending to them a personal touch.
At the same time the internal process had to be as stringent as possible as they ensured the health of the organisation would be thoroughly monitored by ways of accurate reporting across departments which would assist the management team to ensure the biggest challenge that of changing the Customer Complaint into Customer Delight.
HTP Cyberline Solutions Approach
HTP Cyberline Solutions conducted an extensive process feasibility study of the current processes that were being followed and suggested a cost effective web based solution.
Solution Designed & Executed
- The solution proposed was designed on Microsoft .net framework using MS SQL 2008 as the DBMS
- Hierarchical Logins that could be easily accessed across locations over Basic Internet Connectivity
- Simplified E- Forms for Bookings & Registrations
- Real Time Reporting
- Bar Code Integration to every Issued Membership Card
Internal Integration Across Organisation Covering:
- Tour / Packages
- Hotel / Train / Air Reservations
- Booking Information
- Payment / Membership Update, Upgrade Status
Benefits to Client
- Single Sign On
- Huge savings on Infrastructure costs (hosted deployment)
- Design Flexibility
- Real Time Entries & Reports
- Excellent Return On Investment.